Continues Imrpovement

  • Continuous Improvement Cycle is conducted quarterly
  • Client feedback survey to assess satisfaction on customer experience, perceived quality & Value

Key Tenets of our Continuous Improvement Program:

  • Pre-defined structure & discipline to promote continuous feedback from Clients.
  • Internal team KPIs are aligned directly with CIP program.
  • Enables timely turnaround on improvement areas
  • Improved areas are re-evaluted quarterly for consistency check and further enhancement