- Continuous Improvement Cycle is conducted quarterly
- Client feedback survey to assess satisfaction on customer experience, perceived quality & Value
Key Tenets of our Continuous Improvement Program:
- Pre-defined structure & discipline to promote continuous feedback from Clients.
- Internal team KPIs are aligned directly with CIP program.
- Enables timely turnaround on improvement areas
- Improved areas are re-evaluted quarterly for consistency check and further enhancement