EOS firmly believes that learning is a continuous and evolving process. At EOS, we have defined processes and procedures for every aspect of learning and development.
- New Hire training on the fundamentals of BPO & KPO processes including
- Telephone Etiquettes
- Customer orientation Sales aptitude with a consultative approach
- Basic Industry/domain understanding
- Process training including written/verbal/role-play to create the context and to ensure same-paging on end-objective
In addition, various process related activities are conducted time to time to ensure training becomes a continuous process & learning is undertaken in an open, fun based environment. We have various programs to ensure that every employee is motivated & every small success is rewarded & celebrated. Some of the current key programs are as mentioned below:
- Team Collaboration Activities
- Games, Movies, Team Outings
- Internal process & non-process related activities – participation & involvement is encouraged & appreciated
- Rewarding Process Champions (based on various parameters)
- Referral Bonus
- Internal Job Postings (based on interest & skills)
- Performance based growth path to move up the corporate value-chain.