Banking, Insurance and Financial Services

EOS has significant experience & expertise in managing multiple innovative campaigns for BFSI organizations. We currently work with many leading BFSI organizations and are their preferred choice for initiating new campaigns and ramping-up processes in a very short time frame. Below are few snapshots of some of the processes we have been managing for our BFSI customers.

One Of India’s Largest Insurance Organization

  • 8+ years of strong association
  • Year on Year growth rate of 30%
  • Started with a single vertical/campaign - Currently managing multiple verticals (including new initiatives)
    • Lead generation on Loyalty & Affinity
    • Technical helpdesk for field sales (Inbound)
    • Monitoring LG voice logs of all contact centers and sharing trends
    • Capturing and auditing customer experience with field sales team

One of India’s Leading Private Sector Bank

  • Designed & implemented an end-to-end solution for managing inbound & back-office for Bank’s auto-loan division which in-turn accelerated their loan approval cycle creating a huge competitive advantage for the Client.

Tie-Up Between A Leading Insurance Company & India’s Largest Private Bank

  • Over 3 years of association
  • Engagement grew 5 times over the last 3 years
  • Running at Multiple EOS centers
  • Lead Generation on Banks loyalty base - CASA & FD

India’s Largest Private Bank

  • Started with a pilot assignment
  • Disbursement/Output growth rate increased significantly
    • Personal loans (end-to-end management )

One of India’s Oldest & Largest Life Insurance company

  • Pan India Customer Service & Support from multiple centers across India
  • Email response management
  • Customer satisfaction surveys
  • Back-Office associated with bill printing & dispatch

One of India’s Leading Bank

  • Managing web leads conversion from multiple sources (for CASA) both for regular & HNI customer
  • Extended the process from Voice to Web to Social Media (WhatsApp)

One of India’s Leading General Insurance company

  • Pan India Customer Service & Support from multiple centers across India
  • Email & Web-Chat response management
  • Outbound service campaigns both for regular & HNI customers