EOS has been associated with the Indian division of various global manufacturing organizations. In addition to providing customer acquisition & support services, we have significant experience & expertise in managing the complete supply chain back-office for a large diversified manufacturer.

Our association with our clients in the manufacturing domain has grown significantly over the last few years & is continuing to grow further, with our support in various new initiatives across their multiple sub-verticals.

True Partner for a leading Manufacturing Co.

Process Background & Challenges

  • EOS manages the entire supply chain operations for a leading US Based Manufacturing Company for over 10 years.
  • Functions performed span across the Product life cycle and involves B2B Sales leads generation, Leads follow up, Customer Service, Order Management, Tender Management & Collections
  • Clients recieved redefined annual Collections and Sales targets
  • In addition to meeting the overall sales targets product line wise targets were recieved.

Our Solution

  • With our domain expertise on companies products entire team was up-skilled on the complete product line within 2 months.
  • Dedicated team assigned for Market Research and Sales Intellegence
  • Strong rigor put in place through hourly and daily online trackers on key matrices

Value Delivered

  • 1.5 Million USD Annualized Collections
  • 0.5 Million USD Annual Sales/Orders
  • 47% Increase in Order Bookings in a year across Product mix compared to previous year

India’s Leading Manufacturing Organization (Trucks & Buses Division – pan India Inbound Center)

  • 5 Years of strong association
  • 24 by 7 operational window
  • Dedicated teams with a mix of technical experts (domain engineers)
  • Inbound technical support for multiple products/services verticals
    • End-to-end query/request/complaint management - internal coordination and closing the loop till resolution
    • Customer Survey & Feedback - Post-Sales & Post-Repair (at multiple defined intervals)
    • Customer experience analysis
      • Regular Feedback
      • Over the years experience understanding & analysis