EOS has been associated with the Indian division of various global manufacturing organizations. In addition to providing customer acquisition & support services, we have significant experience & expertise in managing the complete supply chain back-office for a large diversified manufacturer.
Our association with our clients in the manufacturing domain has grown significantly over the last few years & is continuing to grow further, with our support in various new initiatives across their multiple sub-verticals.
True Partner for a leading Manufacturing Co.
Process Background & Challenges
India’s Leading Manufacturing Organization (Trucks & Buses Division – pan India Inbound Center)
- 5 Years of strong association
- 24 by 7 operational window
- Dedicated teams with a mix of technical experts (domain engineers)
- Inbound technical support for multiple products/services verticals
- End-to-end query/request/complaint management - internal coordination and closing the loop till resolution
- Customer Survey & Feedback - Post-Sales & Post-Repair (at multiple defined intervals)
- Customer experience analysis
- Regular Feedback
- Over the years experience understanding & analysis